Terms and Conditions

 

1. CONFIRMATION

Sea Life Surveys Ltd (therein SLS) will not consider the cruise to be booked until FULL payment has been received by them (50% of which is non-refundable unless SLS cancel the cruise). Any person who makes a booking for or on behalf of any other passenger or group of passengers warrants and confirms that he has the authority of each such passenger to accept these conditions as passenger agrees to be bound by these conditions. All cheques should be made payable to SEA LIFE SURVEYS LTD.

 

2. CHANGES

SLS reserves the right to alter the advertised programme of cruises or holidays in any way which they consider necessary or desirable due to adverse weather or any other conditions. Also if SLS experiences any major changes in cost between the time of booking and the time of departure they reserve the right to change the prices in accordance with any such change in cost.

 

3. SEA LIFE SURVEYS

gives notice that all arrangements which they make are made on the express condition that they will not be liable for any loss, damage, delay, irregularity, injury or death whatsoever which may arise or be caused either by reason of any defect in vessels or vehicles, through default of any company or persons engaged in conveying passengers or in carrying out the arrangements of the holiday(s) or otherwise in connection therewith: or of any servant or employee or for any failure on the part of SLS or agent to provide any of the facilities normally available or for any other reason. In addition SLS does not accept any responsibility for losses or additional expenses due to delays in changes in air, rail, road, sea or other services, strikes, war, weather or any other cause.

 

4. CANCELLATION

If, owing to circumstances beyond its control, SLS is unable to provide the vessel or holiday booked or a suitable alternative SLS will refund any monies paid to it in full and the passenger shall have no further claim against SLS in respect of this.

 

5. REMAINDER OF FEE

The passenger, or in the case of a whole boat booking, the person chartering the vessel is personally responsible for the whole of the fee and the balance must be paid 6-weeks before the start of the holiday. If the passenger or charterer for any reason requires to cancel his/her booking he/she remains responsible for the whole of the fee. SLS will attempt to resell the space and if successful in this will refund the deposit and any other money paid less any additional costs or insurance.

 

6. MASTER

All decisions regarding the safety of the vessel, its tender and all those on board rest ultimately with the Skipper. The Skipper or SLS may (notwithstanding any booking previously made) refuse to carry any passenger or any luggage on any cruise for any reason relating to the safety of the vessel or the passengers or of any of the other property on board the vessel. If such circumstances should arise, the passenger shall not be entitled to, nor shall he/she receive, any compensation or payment whatsoever except that if a passenger is refused carriage on any cruise SLS shall refund to that passenger any fare paid to SLS in respect of that cruise.

 

7. INSURANCE COVER

The vessel(s) carries full marine insurance for physical injury or accident to any passenger while on board the vessel. SLS is covered up to £3,000,000 in respect of any one accident.

 

8. PRIVATE PROPERTY

Whilst the vessels ran by SLS are covered by full Marine Insurance for bodily injury or accident to any passengers, SLS does not accept responsibility for loss of or damage to passengers¹ personal effects, property or valuables whilst on board the vessel or in transit. We would therefore recommend you check your own insurance cover or take out a separate policy to cover the duration of your holiday.

 

9. SUPPLY OF EQUIPMENT

If any of the SLS equipment which is used aboard by passengers is lost or damaged the charterer shall be liable for the repair or replacement thereof.

 

10. MISUSE OF DRUGS

Drugs or other unlawful goods or substances are prohibited on board the vessel at all times and SLS shall not be liable or responsible for any breach of this condition by any of the passengers. Due to new laws we also do not allow smoking on our vessels, although we do try to let you get off for a puff if required!

 

11. ABILITY OF PASSENGERS

During some cruises passengers will need to climb on and off the vessel, onto a pier or rock landings onto isolated islands and beaches, they do so at their own risk. Sturdy footwear is important on these longer cruises as we will be landing passengers in remote locations with rough terrain.

 

12. UNDER AGE

No unaccompanied children under the age of 16 can be carried. Children under the age of 16 will be the responsibility of their parents/guardians at all times.

 

13. LEGAL ACTION

Any legal action or proceedings arising out of or connected with this contract shall be governed by the Laws of Scotland.

 

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What people are saying about us:

"Sea Life Surveys was my sole reason for travelling to Mull and Tobermory. Having been a participant in many expeditions and wildlife excursions over the years, I can undoubtedly say that Sea Life Surveys stands out head and shoulders above the rest. The professionalism, friendliness, knowledge and safety aspect of all staff members is first class. You should feel proud in the excellent service you provide. I shall certainly be recommending you to friends, colleagues and family. I hope to return here in the future to experience more of this beautiful area and amazing wildlife. Well done to all concerned and a huge ‘Thank-you’ for your help and hospitality" - Andy Currie

 

"Was afraid the trip might be 'dumbed' down for the kids. But it wasn’t. The most non-touristy professionally run trip I have been on!!" - Michael Rowan, Bucks

 

"Really enjoyable with info from guides who obviously are interested in the work" - Chris Moore, Glasgow

 

"Thanks for a fab week, I'm so lucky to have such lovely people to spend time with while im here on Mull" - Andy Tait

 

"Many thanks for a nice day - sadly no whales - but all the crew where lovely and full of information" - Paul & Gerry

 

"Thanks for another fab trip out ... back up in September and might just treat myself again! Best wishes" - Liz Hallom

 

"Our trip was wonderful, both of us felt very relaxed throughout the trip. The crew were so friendly & helpful. What an incredible experience, thank you." - Mr & Mrs Rogers

 

"The trip was fantastic. I was amazed that you could see whales & dolphins so close to home. We felt extremly relaxed from the minute we stepped aboard, well done guys, see you next year!" - MacDonald family

 

"Just a little note to say that we had such a good time. The company was excellent and we were so thoughtfully cared for by James, Lewis and Cindy, thankyou all." - Cathy Findlay and Ian McMillan

 

"Thouroughly enjoyed it!" - Chris Quirt

 

"Excellent afternoon" - S & C Bailey

 

"Very enjoyable, well done & thanks" - Kate Shawyer